Disconnection Policy

Disconnection Policy

Disconnection Policy

At 49JILI, we are committed to providing a stable, fair, and transparent gaming environment. However, due to the nature of online gaming and internet-based services, interruptions such as disconnections, technical failures, or communication errors may occasionally occur.

This Disconnection Policy explains how 49JILI handles gameplay interruptions, unfinished bets, and related situations to ensure fair treatment for all players.

By using the 49JILI platform, you acknowledge and agree to the terms outlined in this Disconnection Policy.

1. Definition of Disconnection

A Disconnection refers to any interruption that prevents a player from continuing a game or accessing the platform as intended. This may include, but is not limited to:

  • Loss of internet connection
  • Device or browser failure
  • Power outages
  • Server or system interruptions
  • Software malfunctions
  • Third-party service disruptions

Disconnections may originate from the player’s side, the platform, or external service providers.

2. Player Responsibility

Players are responsible for ensuring that they have:

  • A stable internet connection
  • A compatible and updated device and browser
  • Sufficient power supply
  • Proper account security

49JILI shall not be held liable for disconnections caused by player-side issues, including poor connectivity or device malfunction.

3. System-Side Disruptions

In the event that a disconnection is caused by 49JILI’s system, servers, or game providers, we will take reasonable steps to resolve the issue promptly and fairly.

49JILI continuously monitors system performance and works closely with game providers to minimize downtime and technical interruptions.

4. Handling of Unfinished Games

In case of disconnection during gameplay, the outcome will depend on the type of game involved:

4.1 Slot Games

  • All valid bets are recorded at the time of placement.
  • If a disconnection occurs after the bet is placed, the game outcome will be determined by the game server.
  • Any resulting winnings will be credited to the player’s account once the session is restored.

4.2 Live Casino Games

  • If a disconnection occurs during a live game, the game round will continue on the server.
  • Bets placed prior to the disconnection remain valid.
  • Results will be settled according to the official game outcome.

4.3 Table Games & Arcade Games

  • If the game allows session recovery, the player may resume the game upon reconnection.
  • If the session cannot be resumed, the game outcome will be resolved based on server records.

5. Unfinished Bets & Transactions

All wagers and transactions are logged by the system.

In the event of disconnection:

  • Bets that were confirmed by the server are considered valid.
  • Bets not confirmed will be voided.
  • Account balances will be updated according to the final recorded outcome.

Server records maintained by 49JILI and its game providers shall be considered final and authoritative.

6. Multiple or Repeated Disconnections

If repeated disconnections are detected from a single account, 49JILI reserves the right to:

  • Temporarily suspend gameplay
  • Request system or connection verification
  • Investigate potential misuse or abuse

This is done to protect platform integrity and ensure fair play for all users.

7. Force Majeure

49JILI shall not be held responsible for disconnections caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Power grid failures
  • Internet backbone outages
  • Government restrictions
  • Acts of war or terrorism

In such cases, all unsettled bets will be handled according to available system records.

8. No Manipulation or Abuse

Players are strictly prohibited from intentionally disconnecting or attempting to exploit system interruptions to gain unfair advantages.

Any suspected abuse may result in:

  • Cancellation of bets or winnings
  • Account suspension or termination
  • Permanent banning from the platform

9. Compensation Policy

49JILI does not guarantee compensation for losses resulting from disconnections.

Compensation, if any, will be considered solely at 49JILI’s discretion and only in cases where:

  • The issue is proven to be system-related
  • Clear evidence of platform fault exists

10. Reporting a Disconnection Issue

If you experience a disconnection and believe it has affected your gameplay or account balance, you should:

  • Contact customer support as soon as possible
  • Provide relevant details such as game type, time, and wager amount
  • Avoid repeated gameplay attempts until the issue is reviewed

Our support team will investigate the matter using system logs and game provider data.

11. Decision Authority

All decisions regarding disconnections, game outcomes, and settlements are made based on:

  • 49JILI system records
  • Game provider logs
  • Transaction histories

These records shall be deemed final in resolving disputes.

12. Limitation of Liability

To the fullest extent permitted by law, 49JILI shall not be liable for:

  • Losses resulting from disconnections
  • Delayed or incomplete gameplay
  • Technical or communication failures

Use of the platform is at the player’s own risk.

13. Policy Updates

49JILI reserves the right to amend or update this Disconnection Policy at any time.

Changes will take effect immediately upon publication on the platform. Continued use of 49JILI constitutes acceptance of the updated policy.

14. Relationship to Other Policies

This Disconnection Policy should be read in conjunction with:

  • User Agreement
  • Privacy Policy
  • Bonus Terms & Conditions
  • Responsible Gaming Policy

In the event of conflict, the User Agreement shall prevail.

15. Contact & Support

For any questions regarding this Disconnection Policy or gameplay interruptions, please contact our customer support team through the official 49JILI platform.

Acknowledgement

By using 49JILI, you acknowledge that you have read, understood, and agreed to this Disconnection Policy.